Psychiatry-UK

Written by a NHS patient

I honestly can't find a single fault with PUK!. Dr Chandra Basavaraj and my titration nurse Lorraine Forsythe were the most professional and kindest people to support me in getting the help I needed with medication and support. Nothing was too much trouble, they were kind and empathetic and always on hand if I needed questions answered or support with my diagnosis and medication. PUK and their staff have always been fantastic and I couldn't recommend them enough! Thank you so much!!!

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Written by a NHS patient

Although i think on a whole in terms of the service it was brilliant i waited a year from my referral and ive now been diagnosed and on the waitlist for medication, it was my doctor that let the service down for me it was Harneet Hundal and i felt like she was quite rude in the appointment and didnt treat me with care and compassion i know this is her job but to us we have been struggling and waiting for years, it was very rushed and i wasnt allowed to speak, she spoke down to me alot in a spaced out tone asif i was a child and when i was explaining things i got raised eyebrows, frowns and tuts asif i was being judged for what was said and it really left me feeling angry and upset by this again these assessments are a big thing and although she did say appointments were over running so she was trying to get it done as fast as possible she could have still applied compassion and understanding to my appointment so for that reason although im happy that its over and i have my diagnosis i feel like she needs some self reflection on the way she comes across to patients

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Written by a NHS patient

I was able to access PUK via right to choose and the waitlist to diagnosis was much better (around 5-6 months at the time, compared to a minimum of 3 years in my county wih the NHS). I was surprised how easily i was diagnosed with ADHD (combined type) in one session with my psychiatrist, but after discussing with peers I found i wasn't as great at masking as i thought! The titration wait was about 6 months for me. The first treatment did not work so well in terms of side effects and symptom management, then the stock issues affected the drug i was prescribed anyway so we chose to change to another type which is working a little better at managing my symptoms. The prescriber i was assigned was great at explaining the mechanisms of how the drugs interact & ways of reducing side effects. I still struggle with my symptoms, but i am much less overwhelmed and more focused day to day so things are more manageable.

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Written by a NHS patient

Absolutely superb care. I had a fantastic first appointment with Priscilla Kent who was able to really understand how my condition has affected me throughout my childhood and into my adult life. I couldn't believe how quickly everything was handled, and in a matter of a few short months, I'm on a treatment plan that is effective. I feel like a new person!

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Written by a NHS patient

I can honestly say that being referred to psych-uk has changed my life. For the first time in a long time I feel listened to, understood, and cared for. I'm on a treatment plan which has resulted in me being able to manage my condition in a way that not only affects me, but affects my family. I will forever be grateful for this service.

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Written by a NHS patient

Superb experience. Highly professional clinician and prescriber. Highly responsive and a real 'human' experience in spite of it being online. Surpassed my expectations.

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Written by a NHS patient

Couldn't recommend them highly enough. Really came through for me during the very long ADHD assessment waiting times and continued to support me during titration. Always very professional and considered. Top notch service and would (and have) recommended to many others.

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Written by a NHS patient

Sarah was absolutely brilliant, got back to me super promptly every time and was lovely, 100% recommend!!

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Written by a NHS patient

My ADHD titration process went really smoothly, I received a lot of helpful advice on managing my adjustment to the meds and I felt listened-to every step of the way. Any questions I had were quickly answered and I felt very supported. Very happy with the service!

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Written by a NHS patient

My treatment and care were exemplary. My nurse was fantastic and would reply quickly when I needed any help or advice. My Dr was very understanding about my previous problems and took a lot of care with me.

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